We hope you are completely satisfied with your PRANELLA purchase, however if you do wish to return any items for any reason you must follow our returns policy noted below.
As every piece of PRANELLA Jewellery is made to order, we don't accept refunds. However, we do offer exchanges and credit notes if the item is sent within 14 days after you receive it.
RETURNS (excluding jewellery & sale stock)
The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as worn.
All beachwear must be returned in its original condition, unworn with its labels attached.
Jewellery must be returned unworn in its jewellery pouch, with any tags attached.
Goods are classified as faulty if they are received damaged, Items that are damaged as a result of normal wear and tear are not considered to be faulty.
At Pranella, the guiding principle for our creative vision is capturing the carefree elegance of the modern traveller.
Effortless, vibrant and bohemian, our beachwear, jewellery and accessories are hand crafted to meet her needs – made for salty nights and sun-drenched days, they take her from the beach to the bar with ease
8 Causey Buildings
Newcastle upon Tyne
+44 191 213 2552 firstname.lastname@example.org
Copyright © 2023 Pranella Ltd. All Rights Reserved. Company Reg. No. 09015495 VAT No: GB 996 4815 55
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