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Delivery & Returns Information

SHIPPING & DELIVERY - UK, EUROPE AND REST OF WORLD COUNTRIES

  • If your order is placed before 1pm it should be processed and dispatched the same day. We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.
  • UK orders selected for a next day delivery service must be placed before 1pm. The next day delivery service is for the next working day, this does not include Saturday delivery.
  • UK orders selected with standard shipping takes 2-3 business days to be delivered from dispatch date.
  • European orders selected with standard shipping takes 3-5 business days to be delivered from dispatch date. This does not include any delays due to customs clearence which are our of our control. 
  • Rest of World countries vary depending on your geographical location. Shipping usualy is within 5-7 business days to be delivered from dispatch date, excluding any customs delayes. 
  • European and Rest of World orders may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.
  • Occasionally due to situations beyond our control, with third-party courier services some orders may take longer.

OUR RETURNS POLICY

We hope you are completely satisfied with your PRANELLA purchase, however if you do wish to return any items for any reason you must follow our returns policy noted below.

  • Returns must be notified in writing within 7 days of delivery to shop@pranella.com.
  • Faults must be notified in writing 72 hours of delivery.
  • Once your return has been authorised by PRANELLA you will be issued with a unique RMA number, please note this number on your package.
  • You have a further 14 days to return your unwanted items.
  • If you are returning an order from outside of the UK, it is the customers responsibility to cover the costs for this unless the return is a result of our error.  
  • If you are returning items from outside the UK please ensure you mark them as 'British Commercial Returns' to ensure minimal delays and refund.
  • Proof of postage must be obtained and provided ro PRANELLA with a tracking number to ensure a refund. We are not liable for goods not returned to us. 
  • If you are unable to return your order inside of the 28 day time frame please contact us at shop@pranella.com

 

RETURN CONDITIONS

The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as worn.

Beachwear

All beachwear must be returned in its original condition, unworn with its labels attached.

Jewellery

Jewellery must be returned unworn in its jewellery pouch, with any tags attached.

REFUNDS

After we have received your returns please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account.

Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account. 

FAULTY ITEMS

Goods are classified as faulty if they are received damaged, Items that are damaged as a result of normal wear and tear are not considered to be faulty.